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Reservationist
Customer Service, Health Care, Hospitality - Hotel
US-CA-San Jose
Posted: 10/12/2017
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Job Snapshot
CATEGORY: Customer Service, Health Care, Hospitality - Hotel LOCATION: US-CA-San Jose
POSTING ID: TNRESER15601_15601 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description

MV Transportation is seeking a full-time or part-time, Reservationists to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Job Responsibilities:

  • Answer passenger calls collecting all necessary trip information for the permissible time period.
  • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
  • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
  • Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Excellent customer service.
  • Professional demeanor and appearance.
  • Reliable in attendance.
  • Team player and helpful to staff, management, and peers.

Talent Requirements:

  • High School diploma or equivalent.
  • Able to work in a fast-paced environment.
  • Able to work a flexible schedule, including weekends.
  • Bilingual (English and Chinese or Vietnamese) a plus.
  • Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
  • Possess excellent decision-making skills.
  • Excellent attendance record.
  • Excellent verbal and written communication skills.
  • Telephone speaking and/or call center experience.
  • Computer experience.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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MV Transportation is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (712) 764-8500 and let us know the nature of your request and your contact information.
Equal Employment Opportunity Statement It is the policy of MV Transportation, Inc. to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.