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Road Supervisor
Customer Service, Training, Transportation
US-OH-Cincinnati
Posted: 9/12/2017
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Job Snapshot
CATEGORY: Customer Service, Training, Transportation LOCATION: US-OH-Cincinnati
POSTING ID: TNROADS58186_58186 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description

MV Transportation is seeking a Road Supervisor. This position will be trained to fulfill all the responsibilities of the position(s) and assume a regularly scheduled shift. This is an excellent opportunity for development and preparation for advancement.

Responsibilities:

  • Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff.
  • Conduct wheelchair securements and vehicle cleanliness checks on in service vehicles.
  • Monitor street operations for on-time performance and schedule and route adherence.
  • Provide customer information for site personnel and at key locations.
  • Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.
  • Accompany operators to medical facilities as required after accident or injury; ensure proper administration of post-accident drug and alcohol testing.
  • Fill vacant shifts as necessary to ensure full service delivery.
  • Conduct gate checks at pullout or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.
  • Identify potential rerouting required as a result of traffic, construction or accident situations.
  • Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
  • Assist operators with service or passenger problems.
  • Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.
  • Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.
  • Accurately document all field observations and ensure file maintenance.
  • Assist dispatch and maintenance staff with vehicle change outs that occur in the field.
  • Handle multiple tasks accurately and effectively in a fast paced environment.
  • Maintain a professional demeanor and appearance.
  • Ensuring professionalism and customer satisfaction.
  • Excellent customer service skills
  • Other duties as directed.

Talent Requirements:

  • High School diploma or equivalent.
  • Certifications according to local contract requirements.
  • Previous passenger transportation in current project or similar environment required.
  • Previous training and/or field supervision experience preferred but not required.
  • Excellent safety and service record.
  • Knowledge of local training program and local operations.
  • Familiarization with service area.
  • Knowledge of client and service performance requirements.
  • Ability to manage emergency situations.
  • Knowledge of project specific vehicles, components and data/communications systems.
  • Knowledge of State and Federal regulations and corporate safety programs and policies.
  • Ability to read, write and speak English.
  • Ability to communicate effectively and work with all departments.
  • Ability to work independently and objectively.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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MV Transportation is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (712) 764-8500 and let us know the nature of your request and your contact information.
Equal Employment Opportunity Statement It is the policy of MV Transportation, Inc. to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.