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Operations Manager
Management, Training, Transportation
US-TX-San Antonio
Posted: 5/16/2017
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Job Snapshot
CATEGORY: Management, Training, Transportation LOCATION: US-TX-San Antonio
POSTING ID: TNOPERA99270_1494973909 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description


MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:
  • Effectively manage On-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
  • Contributes to maintain the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.


Talent Requirements:
  • Must have a minimum of five (5) years of management experience in a similar sized paratransit environment.
  • The ideal candidate would have experience in scheduling and personnel management and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
  • Trapeze experience preferred.
  • Union experience preferred.
  • Experience managing fast paced environment.


Pre-employment drug screening and background check is required. MV Transportation is an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.



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MV Transportation is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (712) 764-8500 and let us know the nature of your request and your contact information.
Equal Employment Opportunity Statement It is the policy of MV Transportation, Inc. to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.