Assistant General Manager in Glendale, CA at MV Transportation

Job Description

MV Transportation is seeking an Assistant General Manager who will provide support, leadership and direction to assigned operating location(s) to ensure delivery of annual business plans. He/she will control the daily operation of our fixed route and dial-a-ride contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Assistant General Manager is primarily responsible for but not limited to:

• Supervise the daily activities of all operators, supervisors, dispatchers, and other operationally focused personnel
• Look for and implement proactive solutions to increase overall service performance
• Provide effective operations design, system scheduling, and management
• Prevent and mitigate service delays, interruptions, and accidents
• Provide complete data collection, compilation, analysis, and reporting
• Ensure the knowledge, preparedness, and professionalism of all operating personnel
• Effectively manage On-time performance and driver availability
• Effectively manage road supervision, dispatch and scheduling functions
• Effectively manage customer relations through both direct contact and outreach programs
• Identify, select, train and mentor location staff
• Understand and apply operating rules and policies consistent with client and MV policies and procedures
• Effectively and frequently communicate with location staff and support team members
• The ideal candidate will have experience with Clever Devices or similar dispatch/communication system for fixed route services
• The ideal candidate will have experience with Trapeze or similar reservations/dispatch/scheduling system for Dial-A-Ride services
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
• Contributes to maintain the safety culture of the division
• Maintain client contact routinely to meet or exceed expectations
• Assist with conducting periodic departmental audits
• Daily, weekly and monthly review of key operational metrics
• Implement, promote and adhere to company policies and procedures
• Participates in location employee relations activities
• Will act as the backup to the General Manager and assume the responsibilities of the General Manager during any absences

Talent Requirements:

• Bachelor's degree preferred
• Extensive management experience required
• Shall have a minimum of eight (5) years of direct successful experience in public transportation operations, including at least three (3) years of supervisory experience managing a transit property/operation of similar size and scope (over 54 buses)
• The ideal candidate will have experience mitigating operational issues
• The ideal candidate would have experience in personnel management and training
• Must be able to work independently and have strong written and verbal skills
• Knowledge of the client contractual obligations is a must to perform this job correctly
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity
• Experience managing fast paced environment
• Additional duties/responsibilities based upon individual contract requirements

Starting Salary Range: $90,000 - $110,000

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.