SEARCH OUR JOBS

Desktop Services Engineer L1 in Dallas, TX at MV Transportation

Date Posted: 10/12/2021

Job Snapshot

Job Description

MV Transportation is seeking a Desktop Services Engineer to be responsible for the end-user computing strategy and delivering an enhanced user experience. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research, and resolve technical problems presented through level I, II and III service desk incidents. Documents, tracks, and monitors incidents to ensure a timely resolution.

Responsibilities:

  • Responsible for delivering an enhanced user experience.
  • Asset management.
  • Endpoint compliance.
  • PC patching for all end user devices.
  • Provide remote and on-site support to locations around the USA, in areas of PC support, including installations, troubleshooting, and hardware and network support.
  • Troubleshoot and repair incidents escalated from level 1 and level 2 service desk teams.
  • Assist with implementation of change control tasks where required.
  • Create, update, and manage computer configuration and builds.
  • Install and configure hardware and software for MV employees.
  • Interface with infrastructure, database, and development personnel when required.
  • Follow MV IT policy and MV IT security policies and procedures.
  • Actively contribute to ongoing process improvement.
  • Participate in the MV IT on-call rotation.
  • Works with the MV Service Desk Manager concerning strategic and tactical plans for desktop support and ITSM direction.
  • Deploy and support printing functions.

Preferred Experience

  • Deploy and manage Trend Micro antimalware.
  • Support experience with end-user client VPN technologies.
  • Maintenance of ServiceNow ITSM system to include changes to workflows, service catalog, requested additions, user and group management, reports, and other duties as requested.
  • A+, Network+, MCP or MCTS certifications desired and exposure to IT based methodologies.
  • Endpoint Manager/Intune/SCCM administration.
  • Using Kaseya VSA to manage endpoints.
  • Ricoh SLNX.

Talent Requirements:

  • College diploma or university degree in the field of computer science and/or three (3) years equivalent work experience.
  • Experience with Microsoft Group Policy.
  • Experience with Windows OS scripting.
  • Experience with deploying and replacing computers.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to conduct research into PC issues and products as required.
  • Experience with Dell hardware and peripherals.
  • Experience in supporting various local and network-based printing technologies.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Understanding of the organization's goals and objectives.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Strong customer service orientation.
  • Effective interpersonal skills and relationship-building skills.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Travel up to 10%.

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.