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The Director, Operations Training plays a critical role in ensuring the successful implementation of a qualified and effective operations training organization that delivers best in class training to MV Transportation's operators. This role will ensure the development of a certification process for the various roles (Safety Managers, Trainers, Behind The Wheel Instructors, Route Supervisors) involved in the onboarding and training of new operators while ensuring the curriculum and training process is updated as required to ensure industry leading class material and delivery methods are utilized.
Responsibilities: - Develop strategy for training and development programs for operators and safety support staff to include trainers/instructors, supervisors, and safety/training managers.
- Manage and lead the design, development, implementation and continuous improvement of safety, training, and development programs, including ongoing skill enhancement training and remedial training.
- Ensure training and development programs meet quality and compliance standards established by federal, state and local laws, client regulations or requirements, best practices, internal and external customers.
- Oversee the measurement and evaluation of the effectiveness of training and development programs, including content, methods, process, and techniques to ensure the highest quality training is delivered.
- Ensure training KPIs are developed and monitored to ensure compliance with training standards.
- Drive the development and implementation of best practices in training and operating standards to ensure efficient and effective training programs are being administered.
- Administer and oversee the ongoing evaluations to ensure locations are compliant with internal safety training policies and ensure operators continue to be successful once they complete the training program.
- Identify and deploy ongoing development programs to assist driver/trainer/supervisor/manager recruitment and retention, including rewards and recognition processes.
- Lead and manage a robust trainer certification process and train-the-trainer programs for the organization.
- Review RFPs, contracts and corrective action plans to create training recommendations, ensure proper headcount staffing of training support, and ensure delivery of expected deliverables.
- Provide leadership, oversight and support to ensure training and development programs are being delivered with a high standard of quality. Audit training to measure against expectations.
- Incorporate technological advancements (e.g., simulators, e-learning) into training to enhance effectiveness.
- Oversee the management of training software and platforms.
- Quality Assurance:
- Implement quality control measures to maintain high training standards.
- Address and resolve issues related to training quality.
- Continuous Improvement:
- Lead initiatives to enhance the efficiency and effectiveness of driver training programs.
- Monitor industry trends and best practices to stay at the forefront of driver training.
- Performance Metrics:
- Establish key performance indicators (KPIs) to measure the success of training programs.
- Regularly analyze data to assess program effectiveness and identify areas for improvement.
- Stakeholder Communication:
- Maintain open communication with various stakeholders, including drivers, operations and safety management, and regulatory bodies.
- Address concerns, provide updates, and promote transparency.
The following key competencies represent qualities, traits and behaviors that a successful employee will exhibit. This list is not exhaustive, as other qualities, traits and behaviors are also desired.
- The ability to demonstrate and promote ethical behavior through the establishment and adherence to policies, procedures and professional standards of conduct.
- The ability to define standards for services / work processes and manage activities and people in a manner that effectively achieves those standards.
- Effective communication skills including the ability to express oneself clearly in conversations and interactions with others; the ability to convey concepts and information in business writing; and the ability to plan and deliver communications / presentations that impact and / or persuade the intended audience.
- The ability to build and foster collaborative relationships by developing, maintaining, and strengthening partnerships inside or outside the organization.
- The ability to professionally demonstrate concern for satisfying one's external and/or internal customers.
- Develop and maintain relationships with a broad array of stakeholders and industry group in order deliver effective, industry leading solutions in training.
- Drives for results and holds others accountable to ensure success.
Talent Requirements:- Bachelor's Degree.
- 10+ years' experience developing and delivering training strategies and curriculum in transit or related industries.
- Proficiency with MS Office tools (Excel, Outlook, PowerPoint, Word), and experience with the implementation of training tracking or Learning Management Systems.
- Experience in establishing training KPIs and measurements, preferred.
- Experiencing managing direct reports and leading a team.
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
