Dispatch and Scheduling Manager in Dallas, TX at MV Transportation

Date Posted: 8/5/2019

Job Snapshot

Job Description

MV Transportation is seeking a Dispatch and Scheduling Manager who directs the operation of the Scheduling Department and related activities, including but not limited to Subscriptions management, Future Day Schedule Optimization efforts, and periodic System Adjustments (Run Cuts).

The Dispatch and Scheduling Manager is responsible for ensuring that the schedules produced for are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with policies and procedures. Duties involve daily communication and interaction with staff reporting to the Scheduling Manager, staff and other Managers in the operation.

Job Responsibilities:

  • Ensuring the service provided by the Scheduling staff is in accordance with policies and procedures
  • Ensuring system parameters are safeguarded from any unauthorized changes
  • Will be highly interactive with contract staff and will work collaboratively to assist with making Trapeze parameters recommendations for continuing improvement of the quality of the scheduling results for paratransit service

Talent Requirements:

  • Must have at least five (5) years of management experience
    • Three (3) of which must be experience with call center activities
    • Experience in an environment utilizing taxi cabs for overflow service is preferred
  • Must have an expert-level knowledge and command of Trapeze PASS and advanced technology tools supporting the scheduling function
  • Must be highly organized and skilled in producing daily schedules and maintaining subscriptions
  • Must be observant, analytical, and capable of providing suggestions to improve schedule productivity and service hour allocations
  • Must have Bachelor's degree from an accredited college or university is required, but may be substituted with five additional years of public transit experience

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.


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