Overview
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Responsibilities
MV Transportation is seeking a Dispatch/Road Supervisor who will direct the day-to-day route operations and report to the Operations Supervisor, under the direction of the General Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Operations Supervisor or General Manager as appropriate.
Job Responsibilities:
- Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
- Monitors radio and on-road provision of service for quality.
- Responsible for influencing positive employee morale and quality customer service.
- Monitors and completes driver sign-in and sign-out daily.
- May assign routes and/or special events to drivers to assure adequate disbursement of routes between all assigned drivers.
- Monitors street operations for on-time performance and schedule/route adherence.
- Participates in analysis and review of operating performance.
- Notes closed and/or late starting of routes and communicates same to Operations Supervisor and/or General Manager as appropriate.
- Conduct site checks and road observations according to client and company policy. Document findings accordingly and provide necessary reports to Operations Supervisor/General Manager.
- Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles.
- Respond to accidents/incidents, assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.
- Accompany operators to medical facilities as required after accident or injury, ensure proper administration of post-accident drug and alcohol testing.
- Fill vacant shifts as necessary to ensure full service delivery.
- Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.
- Identify potential re-routing required as a result of traffic congestion, construction and/or accident situations.
- Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
- Assist operators with service and/or passenger problems.
- Assist client maintenance staff with vehicle change outs that occur in the field.
- Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.
- Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.
- Accurately document all field observations and ensure file maintenance.
- All other duties, as assigned.
Qualifications
Talent Requirements:
- One (1) year previous Dispatcher experience preferred.
- Two (2) years of Customer Service experience is preferred.
- High School diploma or equivalent.
- CDL Class B w/ Passenger Endorsement a must
- Experience with Microsoft Office products (Excel, Word, etc..)
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
- Demonstrate a high customer service commitment.
- Able to demonstrate professional phone/radio manner.
- Knowledge of the service area is a plus.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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