Dispatcher $18.50/hr. in Hyattsville, MD at MV Transportation

Job Description

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights:

Notice at Collection and Privacy Policy for California Job Applicants

• California Privacy Rights Act Request Form
• California CPRA Authorized Agent Designation Form

Responsibilities

What We Offer:

• Full-time and Part-time Schedules based on availability.
• Medical, Dental, and Vision Benefits available for Full-time employees. 
• Incentives based on performance.

Job Responsibilities: 

• Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary.
• Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on-time performance.
• Communicate effectively with Operations Control Center (OCC) staff to address scheduling or passenger issues. 
• Balance multiple tasks accurately and effectively in a fast-paced environment.
• Monitors and completes driver sign-in and sign-out daily. 
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes. 
• Participates in analysis and review of operating performance. 
• Maintain adherence to attendance policy. 
• Responsible for influencing positive employee morale and quality customer service. 
• All other duties, as assigned.   

Qualifications

Talent Requirements: 

• One (1) year previous Dispatcher experience preferred.  
• Two (2) years of Customer Service experience is preferred. 
• High School diploma or equivalent. 
• Experience with Trapeze software.  
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment. 
• Data entry experience and general knowledge of windows-based computer operating system, and Microsoft Office Suite.
• Able to demonstrate professional phone manners while remaining flexible in a dynamic environment. 
• Knowledge of the service area is a plus. 

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights:

Notice at Collection and Privacy Policy for California Job Applicants

• California Privacy Rights Act Request Form
• California CPRA Authorized Agent Designation Form