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Microtransit Supervisor in Dallas, TX at MV Transportation

Date Posted: 10/4/2019

Job Snapshot

Job Description

MV Transportation is seeking a Microtransit Supervisor to perform supervisory duties relative to the oversight of Microtransit service delivery, including evaluating and monitoring provider and operator performance to ensure compliance with all applicable rules, procedures and Contract. The Supervisor is responsible for the collection, maintenance, analysis, and reporting of audit data from Microtransit service, including making recommendations to improve service efficiency, effectiveness and customer service.

Responsibilities

  • Analyze the performance of MV Provider contracted services based upon established Contract standards.
  • Monitor AM & PM driver login/pullouts for all Providers.
  • Monitor service for late vehicles on all assigned shifts.
  • Make recommendations to support implementation of standard operating procedures to improve key performance indicators.
  • Coordinate and participate in GoLink training activities for operator and Providers.
  • Create and prepare detailed periodic analytical reports, compliance reports, and numerous ad-hoc reports for presentation to internal and external customers.
  • Conduct various field observations and write reports.
  • Respond to internal and external requests and complaints relative to Microtransit service.
  • Perform other duties or projects of similar nature and level as assigned.


Talent Requirements

Education & Experience:

  • High School diploma
  • Ideal candidate will have at least three (3) years to five (5) years of transportation operation experience in transit industry or related field.


Knowledge:

  • Modern office methods, procedures, and use of computer equipment
  • Microtransit or paratransit operations

Ability to:

  • Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines
  • Demonstrate analytical skill and high level of discretion and judgement to support and inform decision making processes
  • Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing
  • Exhibit problem-solving skills and exceptional customer service
  • Has the desire to care for the organization's well-being and for the co-workers he/she interacts with
  • Be open to collaborate and work in a team-oriented and helping environment
  • Possess a positive attitude, and ability to practice good judgement, while open to receiving/providing feedback
  • Foster a culture that values critical thinking and problem solving; and encourages constructive feedback and engagement

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.