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Operations Clerk in Redmond, WA at MV Transportation

Date Posted: 9/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Redmond, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/10/2019
  • Job ID:
    OPERA03595

Job Description

Operations Clerk

Job Objective:

Minimize customer wait times for on-call or will-call services; minimize service disruptions as a result of vehicle/operator availability and proper assignment of necessary equipment.

Job Responsibilities:

  • Will-call and live scheduling meet on-time performance, productivity and service expectations
  • Pull-outs according to schedule and/or customer expectations
  • Maximize wage to revenue percentages and minimize non-revenue and OT wages
  • Operator shift and scheduling adjustments made fairly and according to local policy
  • Telephone hold time minimized and within contract requirements
  • Emergency situations handled according to local policy and with proper notification and documentation
  • Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, vehicle problems, emergency situations and other daily events or disruptions
  • Spare vehicles effectively used to ensure vehicle availability for preventive maintenance program
  • Assign work, vehicles and onboard equipment to operators and maintain check-out logs
  • Report attendance to Operations Manager and other appropriate staff
  • Assign vehicles considering preventive maintenance schedules and capacity needs
  • Aid operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
  • Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
  • Collect trip manifests upon check-in.
  • Secure all equipment issued to operators at pull out upon check-in.
  • Aid passengers in using the service as well as when inquiring about individual trip status.
  • Document accurately and appropriately daily events related to service
  • Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Open and/or close facility depending upon work shift.
  • Maintain professional demeanor and appearance.
  • Maintain attendance within policy.
  • Handle multiple tasks accurately and effectively in a fast paced environment.

Job Requirements:

Education: High School Diploma or Equivalent

Experience: Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required

Knowledge, Skills, &Abilities:

  • Strong customer service skills,
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package,
  • knowledge of service area,
  • ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements
  • able to use multi-line phone system and handle multiple tasks concurrently
  • ability to work independently and follow directions

ability to adapt and remain flexible in a dynamic environment

Job Environment:

  • Primarily works in an office environment.
  • Job requires the following physical activities: Long periods of sitting

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.