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Operations Manager in Fairfax, VA at MV Transportation

Date Posted: 12/6/2018

Job Snapshot

Job Description

MV Transportation is seeking an Operations Manager to manage the daily operations of the location including the dispatch, reservations, and operator staff, to ensure that the service is provided on a daily basis according to the client expectations, including supply, productivity and efficiency, training, customer service and safety.

Responsibilities:

  • Assists in selection of all personnel for promotion and/or reclassification.
  • Ensures all safety regulations are being observed and all training methods are adequate and effective.
  • Ensures that location is in compliance with both client and company policies and procedures.
  • Maintains or manages attendance records for vehicle operators and back-up drivers; ensures that the attendance policy is enforced and monitored daily.
  • In conjunction with General Manager, Safety Manager, and Maintenance Manager, develops daily operating procedures geared to ensure that service meets contract requirements and corporate policy and are documented properly.
  • Develops staff and operator schedules fairly, in consideration of seniority, according to client demands/requirements and adhering to budget.
  • Responsible for positive employee morale and quality customer service.
  • Prepares, verifies, and reviews staff schedules and work records for payroll purposes.
  • Assigns work duties to qualified employees to ensure adequate coverage of all supervisory shifts and assigned routes.
  • Works with SM, MM, and GM to ensure that the appropriate resources are available in terms of staff and fleet to provide service according to contract, assists in negotiations between departments when necessary to facilitate full service.
  • Addresses human resource issues promptly, accordingly and following the principles of progressive discipline where appropriate, emphasizing corrective actions to improve individual performance.
  • Works with Safety Training department to review accidents and incidents to determine cause and preventability, and to identify trends that may require additional training and resources.
  • Ensures that individual customer/passenger concerns are responded to in a manner that includes investigation and follow-up as concerns apply to specific employees.
  • Establishes relationships with client and agency contacts to improve community relations and ensure project involvement in program changes and development.
  • Provides resource information as necessary for interested parties regarding the transportation system as a whole, and referrals to appropriate agencies for transportation assistance.
  • Assists in the recruitment, selection and training of new operator and staff employees.
  • Works with staff and management to develop a proactive approach to operations problems and to foster positive employee relationships and morale. Participates in analysis and review of operating alternatives.
  • Conducts performance reviews for all operations staff at least annually. Monitors vehicle operator performance by spot-checking routes and times of various routes.
  • Monitors system performance through operations reports from scheduling, reservations and dispatch staff.
  • Prepares required operating reports for client and management staff.
  • Promotes a safe, reliable, and efficient operating environment.
  • Maintains a professional demeanor and appearance providing a consistent example to operations staff.

Talent Requirements:

  • High School diploma or equivalent, preferred higher education in Business and Management arena.
  • Previous supervisory experience required, preferably in a transportation operation.
  • Previous customer service experience preferred but not necessary, experience in developing and managing customer service initiatives preferred.
  • Substantial experience in the operation phases of a transit organization.
  • Must have the ability to recruit and develop staff to deliver reliable service product.
  • Must work effectively with fellow employees and have strong leadership characteristics.
  • Must have good time management skills and ability to manage multiple tasks concurrently.
  • Requires flexible hours, including long days and weekends.
  • Must have a working vehicle to travel within service area.
  • Strong customer service skills.
  • Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.
  • Knowledge of service area and system parameters.
  • Strong organizational skills Filing and file maintenance.
  • Ability to read, write and speak English.
  • Ability to communicate effectively at all levels.

Pre-employment drug screening and background check is required. MV Transportation is proud to be an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.