Reservationist $17/hr. in Hyattsville, MD at MV Transportation

Job Description

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights:

Notice at Collection and Privacy Policy for California Job Applicants

• California Privacy Rights Act Request Form
• California CPRA Authorized Agent Designation Form

Responsibilities

Our MV Vision

We will deliver the best Customer Experience with Industry-leading Safety, Reliability, and Innovation.

The MV Promise

We will always place the safety and security of our passengers, our employees and our communities above all else.  We will work collaboratively within our workplace, our business partnerships, and our community to improve the quality of life.  We will strive to pursue new ideas that will bring value to our customers.

What we Offer:

• Full-time and Part-time schedules based on availability
• Medical, Dental, and Vision Benefits available for Full-time employees. 
• Incentives based on performance.

Responsibilities:

• Answer passenger calls in a timely manner and minimizing hold times. 
• Accurate collection of all necessary trip information within the designated response time. 
• Provide system information for current and new passengers, as well as for potential passengers. 
• Provide information to current customers on passenger safety and guidelines for using the paratransit service effectively and answer questions related to booking their trips.
• Complete data entry of passenger details for specific trip requests, negotiate requested times and provide fare information.
• Provide follow-up calls to passengers as required by the service needs.
• Process and communicate passenger advance cancellations in a timely manner.
• Maintain adherence to attendance policy. 
• Responsible for influencing positive employee morale and quality customer service. 
• All other duties, as assigned.   

Qualifications

Talent Requirements:

• High School diploma or equivalent.
• Relevant customer service experience. 
• Experience with Trapeze software is preferred.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment. 
• Data entry experience and general knowledge of windows-based computer operating system, and Microsoft Office Suite.
• Able to demonstrate professional phone manners while remaining flexible in a dynamic environment. 
• Knowledge of the service area is a plus. 

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights:

Notice at Collection and Privacy Policy for California Job Applicants

• California Privacy Rights Act Request Form
• California CPRA Authorized Agent Designation Form