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Reservationist in Irvine, CA at MV Transportation

Date Posted: 7/21/2021

Job Snapshot

Job Description

MV Transportation is seeking a Reservationist, who under close supervision, operates computerized phone and booking system to answer inbound calls and respond to customer requests over the 7-day week period between 6 am and 7 pm.

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Job Responsibilities:

  • General office practices and procedures
  • Principles of business and telephone etiquette
  • Read, write, speak and understand English
  • Understand and follow oral and written instructions and procedures
  • Communicate effectively with others
  • Convey information clearly, accurately, quickly and courteously over the telephone to the public
  • Deal tactfully and effectively with the public and other departmental personnel
  • Respond appropriately to inquiries and requests for information
  • Be keyboard/computer literate and able to input data at 30 net words per minute
  • Job requires the following physical activities: Long periods of sitting
  • Ability to understand and speak an additional language other than English may be required for some positions
  • Position requires ability to work weekends and holidays

Talent Requirements:

  • 18 Years of age or older.
  • High School diploma or equivalent.
  • Able to work in a fast-paced environment.
  • Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
  • Possess excellent decision-making skills.
  • Excellent attendance record.
  • Excellent verbal and written communication skills.
  • Telephone speaking and/or call center experience.
  • Computer experience.

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.