Reservationist in Irvine, CA at MV Transportation

Date Posted: 10/8/2020

Job Snapshot

Job Description

MV Transportation is seeking a Reservationist, who under close supervision, operates computerized phone and booking system to answer inbound calls and respond to customer requests over the 7-day week period between 6 am and 7 pm.


  • Answers ACD inbound calls to respond to customer requests and updates the computerized booking system with the following:
    • Book and schedule upcoming trips
    • Receive and process cancellations
    • Answer call questions for ride checks
    • Answer questions regarding general information about service
  • Communicate with other customers using TDD equipment
  • Performs other related duties as necessary

Talent Requirements:

  • General office practices and procedures
  • Principles of business and telephone etiquette
  • Read, write, speak and understand English
  • Understand and follow oral and written instructions and procedures
  • Communicate effectively with others
  • Convey information clearly, accurately, quickly and courteously over the telephone to the public
  • Deal tactfully and effectively with the public and other departmental personnel
  • Respond appropriately to inquiries and requests for information
  • Be keyboard/computer literate and able to input data at 30 net words per minute
  • Job requires the following physical activities: Long periods of sitting
  • Ability to understand and speak an additional language other than English may be required for some positions
  • Position requires ability to work weekends and holidays

MV Transportation has been closely following the Centers for Disease Control (CDC) guidelines for personal protection equipment (PPE), which now includes gloves and hand sanitizer in our divisions. Our Procurement team was able to secure an order for more than a half-million masks and other personal protection equipment, which have been sent to our divisions. MV Transportation as a company remains strong and we will be well-positioned to move forward even during these trying times. The safety and well-being of our employees and the passengers we serve remains our #1 priority!

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.