SEARCH OUR JOBS

Where's My Ride Agent in Dallas, TX at MV Transportation

Date Posted: 8/2/2019

Job Snapshot

Job Description

MV Transportation is seeking a Where's My Ride Agent who will work closely with the Lead Reservationist to receive inbound calls relative to the status of passenger trips/rides.

Responsibilities:

  • Confirm passenger trips and provide ETAs.
  • Answer passenger calls providing necessary trip status information.
  • Complete data entry of passenger file information.
  • Facilitate passenger cancellations as appropriate and communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with Dispatch regarding rescheduling passenger trips, etc.
  • Ability to handle multiple tasks accurately and effectively.
  • Excellent customer service.
  • Professional demeanor and appearance.
  • Reliable in attendance.
  • Team player and helpful to staff, management, and peers.

Talent Requirements:

  • High School diploma or equivalent.
  • Previous data entry, customer service, strong customer service skills.
  • Bi-lingual (English and Spanish) preferred.
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package.
  • Knowledge of service area.
  • Ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements.
  • Able to use multi-line phone system and handle multiple tasks concurrently.
  • Ability to work independently and follow directions.
  • Ability to adapt and remain flexible in a dynamic environment.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs