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Customer Service Coordinator in Los Angeles, CA at MV Transportation

Date Posted: 11/4/2019

Job Snapshot

Job Description

MV Transportation is seeking a Customer Service Coordinator who reports to Call Center Manager. This position is responsible for investigating and responding to complaints from customers. He/she must present a professional image to all customers/clients; call center agents and fellow staff members. Most importantly, he/she will maintain the highest standards of excellence in appearance and attitude.

Responsibilities:

  • Review written summaries of complaints entered into the Rider360 complaint database
  • Investigates all complaints whether a response is requested or not by researching the elements of the complaint or referring to an appropriate resource to conduct the investigation and document the investigation results
  • Maintain Rider360 complaint database
  • Review complaint trends in order to identify patterns and report such trends to Management
  • Ensures all complaints are completed in each given time frame
  • Other duties as assigned

Talent Requirements:

  • Experience with Trapeze System and ATBOS a must
  • Highly organized with the ability to multitask
  • Excellent customer service skills
  • Proficient in Microsoft Office software
  • Ability to work a varied schedule
  • Ability to work independently with minimal supervision
  • Ability to formulate responses to common inquiries or complaints
  • Excellent written and oral communication skills

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.