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Customer Service Representative in Washington, DC at MV Transportation

Date Posted: 2/3/2018

Job Snapshot

Job Description

MV Transportation`s Customer Service Representative works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.


Job Responsibilities:

  • Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
  • Monitors radio, telephones and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitors and completes driver sign-in and sign-out daily.
  • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
  • Monitors daily system performance.
  • Participates in analysis and review of operating performance.
  • Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
  • All other duties, as assigned.


Talent Requirements:

  • One (1) year previous Dispatcher experience preferred.
  • Two (2) years of Customer Service experience is required.
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
  • Demonstrate a high customer service commitment.
  • Able to demonstrate professional phone manner.
  • Knowledge of Washington DC Metropolitan area is a plus.
  • High School Diploma or equivalent.
  • Some college or college degree preferred.

Pre-employment drug screening and background check is required. MV Transportation is proud to be an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.