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Customer Service Representatives / Reservationists in Elk Grove, CA at MV Transportation

Date Posted: 5/14/2018

Job Snapshot

Job Description

MV Transportation is seeking part-time Customer Service Representatives/Reservationists who will be responsible for a variety of clerical duties, including providing information, answering phones, and taking reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Successful candidate must have basic Excel skills, provide superior customer service and be able to work in a team environment in a fast-paced office using critical thinking and problem-solving skills. The candidate in this position must have good communication skills.

Job Responsibilities

  • Phone calls answered promptly and hold times kept to a minimum
  • Passenger database maintained accurately and new entries complete and accurate
  • Reservations complete and accurate
  • Ability to handle multiple tasks accurately and effectively
  • Excellent customer service
  • Professional demeanor and appearance

Talent Requirements:

  • High School diploma or equivalent; some college preferred
  • Previous clerical, data entry, customer service experience preferred but not required
  • Customer service
  • Data entry
  • Knowledge of service area
  • General knowledge of windows-based computer operating systems
  • Ability to communicate effectively on all levels
  • Able to use multi-line phone system
  • Strong interpersonal skills and excellent written and oral communication skills required
  • Transit experience a plus
  • Bilingual (English/Spanish) a plus

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.