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Dispatcher / Scheduler in Peoria, IL at MV Transportation

Date Posted: 4/11/2019

Job Snapshot

Job Description

MV Transportation is seeking a Dispatcher / Scheduler who works to schedule paratransit trips on routes and directs drivers on the day-to-day operation and reports to the Dispatch Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily trip scheduling and route building including communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports on-time performance and productivity assures routes are timely and communicates service issues to the Dispatch Manager as appropriate.

Job Responsibilities:

  • Schedule trips on routes to maximize on-time performance and productivity.
  • Ensure all routes are covered by a driver.
  • Maintain route times in conformance with the driver bid.
  • Develop and create day/subscription schedules.
  • Negotiate trip bookings with clients.
  • Maintain communication with local agencies.
  • Takes client calls and communicates issues with drivers and Road Supervisors or Dispatch Manager as appropriate.
  • Monitors radio, telephones and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
  • May answer calls and interact with clients who are booking trips.
  • Monitors daily system performance.
  • Participates in analysis and review of operating performance.
  • Notes closed and/or late starting of routes and communicates same to Dispatch. Managers as appropriate.
  • May be required to drive if needed in case of an emergency.
  • All other duties, as assigned.

Talent Requirements:

  • One (1) year previous Dispatcher / Scheduler experience preferred.
  • Two (2) years of Customer Service experience is preferred.
  • High School diploma or equivalent.
  • Experience with Easy Ride paratransit software.
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
  • Demonstrate a high customer service commitment.
  • Able to demonstrate professional phone manner.
  • Knowledge of the service area is a plus.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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