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Dispatcher - WAV in New York, NY at MV Transportation

Date Posted: 11/15/2019

Job Snapshot

Job Description

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the General Manager and Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

  • Takes client calls and communicates issues with Managers as appropriate.
  • Monitors radio, telephones and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitors and completes driver sign-in and sign-out daily.
  • Must be computer/internet savvy including but not limited to- MS Excel and Word, technology software, ability to troubleshoot applications, and monitor trips.
  • Monitors daily system performance.
  • Participates in analysis and review of operating performance.
  • Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
  • All other duties, as assigned by the General Manager and/or Ops Manager.

Talent Requirements:

  • Five (5) years previous Dispatcher experience preferred; three (3) years required.
  • TLC - Taxi, Black Car or Limousine background is a plus.
  • Five (5) years of Customer Service experience is preferred.
  • High School diploma or equivalent.
  • Experience with Drivecam software a plus.
  • Must be able to work weekends/overnight/Holidays as required.
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
  • Demonstrate a high customer service commitment.
  • Able to demonstrate professional phone manner.
  • Knowledge of the service area is a plus.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.