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Dispatcher in Beverly Hills, CA at MV Transportation

Date Posted: 10/1/2019

Job Snapshot

Job Description

MV Transportation is seeking a Dispatcher who provides direction to and maintain two-way communications with all operators while monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions as a result of vehicle/operator availability and/or emergency situations Will work closely with MV's management and supervisor teams to confirm service is high quality.

Job Responsibilities:

  • Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
  • Review Pre-trip Post-trip inspections and reassign vehicles as necessary for safety defects and out of service conditions, check in procedures.
  • Maintain attendance log for operators and other appropriate staff.
  • Assign vehicles giving consideration to preventive maintenance schedules and capacity needs.
  • Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary.
  • Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance. Issue and monitor driver lunches.
  • Maintain scheduling and performance data in the event of real-time operations.
  • Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
  • Assign will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity.
  • Reconcile trip manifests, collect keys/fuel cards by operators upon check-in.
  • Review post-trip inspections and communicate potential problems to maintenance staff.
  • Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
  • Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible.
  • Handle multiple tasks accurately and effectively in a fast paced environment.
  • Additional responsibilities, as assigned.

Talent Requirements:

  • High School diploma or equivalent.
  • B license with Passenger Endorsement.
  • Trapeze experience preferred.
  • Data entry, dispatch, customer service, supervisory and/or operating experience desired but not required.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.