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Dispatcher in Austin, TX at MV Transportation

Date Posted: 2/8/2018

Job Snapshot

Job Description

MV Transportation is seeking a Dispatcher for our Austin division. This is a paratransit route operation. MV Transportation's Dispatcher works to direct the day-to-day route operations and reports to the Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and monitors. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Operations Manager.

Responsibilities:

  • Takes client calls and communicates issues with drivers and Operations Manager or Division Manager as appropriate.
  • Monitors radio, telephones and on-road provision of service for quality.
  • Assists Operations Manager to ensure appropriate workforce level each day, calls in replacement personnel as needed.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitors and completes sign-in and sign-out sheets daily for all drivers and monitors.
  • May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes.
  • Monitors daily system performance.
  • Participates in analysis and review of operating performance.
  • Notes all absences and/or tardiness issues and communicates same to Operations Supervisor or Division Manager as appropriate.
  • Screens route sheets, time cards, and performance reports.
  • All other duties, as assigned.

Talent Requirements

  • One (1) year previous Dispatcher experience.
  • Class C license required.
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure.
  • Demonstrate a high customer service commitment.
  • Knowledge of county roads is a plus.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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