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Dispatcher in Roseville, CA at MV Transportation

Date Posted: 5/23/2018

Job Snapshot

Job Description

MV Transportation is seeking a Dispatcher, who lends direction and maintains communication with all operators while monitoring system performance and makes schedule adjustments where necessary to maximize on-time performance, minimize customer wait times for services, and minimize service disruptions as a result of vehicle/operator availability and/or emergency situations.

Responsibilities:

  • Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
  • Assign stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle breakdown, operator problems and/or emergency situations.
  • Review Pre-trip inspections and reassign vehicles as necessary for safety defects and out of service conditions.
  • Maintain attendance log for operators and other appropriate staff.
  • Assign vehicles giving consideration to preventative maintenance schedules and capacity needs.
  • Maintain two-way communication with operators; provide information on customers, cancellations and directional assistance where necessary.
  • Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
  • Secure equipment issued to operators at pull-out when drivers check in, and verify manifests or other paperwork is accurate.
  • Handle multiple tasks accurately and effectively in a fast paced environment.
  • Communicate with operations and safety regarding scheduling or passenger issues.
  • Other duties as assigned.

Talent Requirements:

  • High School diploma or equivalent.
  • Flexible hours are required for this position contingent upon operational needs.
  • Previous data entry, dispatch, customer service, supervisory and/or Trapeze experience desired but not required.
  • Team player and ability to get along well with others.
  • Excellent Customer Service Skills with a heavy emphasize on resolving issues and diffusion of potential conflict.
  • Data entry experience and knowledge of Windows-based computer operating system and Microsoft Office package a must, with heavy emphasize on Excel and Word.
  • Ability to read, write and speak English clearly; Excellent communication skills a must.
  • Ability to use multi-line phone system and handle multiple tasks concurrently.
  • Ability to work productively unsupervised.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.