Dispatcher in Washington, DC at MV Transportation

Date Posted: 4/2/2018

Job Snapshot

Job Description

MV Transportation is seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. Critical results include:

  • Phone calls answered promptly and hold times kept to a minimum and according to contract
  • Passenger database maintained accurately and new entries complete and accurate
  • Reservations complete and accurate, all pertinent information available

Job Responsibilities:

  • Answer passenger calls collecting all necessary trip information for the permissible time period.
  • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
  • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
  • Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Excellent customer service.
  • Professional demeanor and appearance.
  • Reliable in attendance.
  • Team player and helpful to staff, management, and peers.

Talent Requirements

Education: High School diploma or equivalent; some college preferred

Experience: Previous clerical, data entry, customer service experience preferred but not required; must be able to fluently speak both English and Spanish.

Knowledge, Skills, and Abilities:

  • Customer service
  • Data entry
  • Knowledge of service area
  • General knowledge of windows-based computer operating systems
  • Ability to read, write and speak both English and Spanish
  • Ability to communicate effectively on all levels
  • Ability to use multi-line phone system

Pre-employment drug screening and background check is required. MV Transportation is proud to be an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.