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General Manager in Pasadena, CA at MV Transportation

Date Posted: 11/16/2020

Job Snapshot

Job Description

MV Transportation is seeking a General Manager for a Fixed Route and Dial-A-Ride division. This is a critical high-level management position within MV, and the primary job function is to manage and supervise a revenue contract. He/she must have experience in Safety, Financial, P&L Management, Contractual, and Union and Customer/Client Relations as well meeting and exceeding Customer/Client satisfaction levels. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Key Responsibilities and Accountabilities:

  • Effectively manage customer relations through both direct contact and outreach programs.
  • Achieve planned financial results for assigned division.
  • Responsible for divisional P&L Management oversight.
  • Create and present location(s) annual budget.
  • Responsible for invoicing and other reporting requirements of the contract and/or Company and Client.
  • Must be able to meet/exceed client expectations for service delivery and customer satisfaction levels.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
  • Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
  • Maintain client contact routinely to meet or exceed expectations.
  • Develop/establish and oversee any subcontractors and non-dedicated service providers ensuring operational effectiveness and compliance with any applicable contractual and performance standards.
  • Conduct periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Ensure location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets it financial, safety and operational expectations.
  • Implement, promote and adhere to company policies and procedures.
  • Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
  • Participate in location(s) labor and employee relations activities.
  • Provide insight and information to support location(s) contract renewals.
  • Meet and/or exceed corporate safety standards.
  • Meet and/or exceed client expectations for service delivery.

Talent Requirements:

Experience

  • Must have a minimum of three (3) years management experience in public transit operations in a general manager role or assistant general manager role.
  • Must have at least five (5) years' experience in in public transit operations; fixed route and Dial-A-Ride experience a plus.
  • MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
  • College degree or equivalent business management experience.
  • Management experience required.
  • Must have labor/union(s) negations/expenses expertise.
  • Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance
  • The ideal candidate will have experience operating 50+ vehicles for fixed route and Dial-A-Ride services comprised of 17 ft. to 35 ft. buses.
  • The ideal candidate will have experience mitigating operational issues using a CAD/AVL/Dispatch system.
  • The ideal candidate will have experience in a paratransit environment with knowledge of reservations, scheduling and dispatching software.
  • Must have experience with budgeting, forecasting, and direct oversight/management of regions P&L statements.
  • Additional duties/responsibilities based upon individual contract requirements.

Knowledge, Skills, and Abilities

  • Transit and Paratransit Management Certificate Program or similar transit management certification or degree program.
  • Fixed Route and Dial-A-Ride operations in a multi-location environment.
  • Employee Relations, Labor Relations, Budgeting, Contract Administration, Management Development, Client Management, and Public Relations.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.