General Manager in Baltimore, MD at MV Transportation

Date Posted: 2/12/2021

Job Snapshot

Job Description

MV Transportation is seeking a General Manager who responsible for the overall delivery of bus service in accordance with contract operating standards. The General Manager is also responsible for the overall efficient operation of, scheduling and dispatching as well as driver allocation to meet service demand and on time performance. The General Manager position is the key liaison between the company, client, passengers and our employees.

Job Responsibilities:

The following is not intended to be a comprehensive list of the essential functions of the General Manager position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The General Manager must be able to perform the following tasks, among others:

  • Ensures business contracts are retained at targeted margins and that corporate profitability expectations are met.
  • Solid experience with Bus contract management.
  • Maintains regular client contact to ensure client expectations are met or exceeded.
  • Conducts daily, weekly and monthly reviews of key operational metrics and recommends strategies and solutions for improvements.
  • Develops daily operating procedures geared to ensure consistency and that service meets contract requirements and corporate policy and are documented properly.
  • Develops positive employee morale strategies.
  • Provides direct daily supervision of office and driver staff.
  • Identifies, selects, trains, coaches and manages the performance of the office and driver staff.
  • Communicates clearly each staff member's roles and responsibilities and provides support to help staff accomplish assigned objectives.
  • Defines and publishes driver and office staff schedules based on service demand.
  • Manages service delivery at or above standards set in client contract.
  • Manages all dispatch, customer service and scheduling activities.
  • Prepares all driver schedules and manages staff overtime in compliance with budget.
  • Manages contract standards of productivity, on time performance and revenue service hours.
  • Oversees and appropriately staffs to cover all hours and days of operation.
  • Conducts regular employee meetings and submits agenda and minutes for record keeping and training documentation.
  • Receives, responds to and records daily incident reports.
  • Manages and controls driver and office overtime; submits weekly reports with variances explained.
  • Ensures prompt investigation and resolution of complaints and incidents as relates to service delivery and in compliance with company and client policy.
  • Reviews current and next day manifest for efficiency and operational performance, prepares/reviews daily.
  • Ensures all safety regulations are being observed and all training methods are adequate and effective.
  • Ensures prompt investigation and resolution of complaints and incidents as relates to service delivery and in compliance with company policy.
  • Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public.
  • Addresses human resource issues promptly, accordingly and following the principles of progressive discipline where appropriate, emphasizing corrective actions to improve individual performance.
  • Determines whether to discipline and apply discipline, including suspensions and terminations, according to company policy.
  • All other duties as assigned.

Talent Requirements:

  • Bachelor's degree or equivalent knowledge in business administration, logistics or transportation.
  • Three (3) years management experience in the transportation industry. Supervisory or management experience of a work group in a different industry may be substituted at the company's sole discretion.
  • Experience with delivering training programs.
  • Cost control or financial/budgeting experience.
  • Solid experience with client interface.
  • Experience with Bus operations, Union and Labor.
  • Must have labor/union(s) negations/expenses expertise.

Knowledge, Skills, and Abilities:

  • Excellent communication and presentation skills with an ability to influence people at all levels of the organization.
  • Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives.
  • Strong leadership skills with the ability to set clear expectations, coach, develop and motivate staff.
  • Strong written and verbal communication skills.
  • Knowledge of transportation program and local operations.
  • Knowledge of client and service performance requirements.
  • Ability to hold the respect and confidence of all employees.
  • Ability to work independently and objectively.
  • Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.
  • Proficient in Microsoft Office software.
  • Budget and forecasting skills.
  • Demonstrated ability to manage with a "Safety First" attitude.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.


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