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Information Technology Manager in Baltimore, MD at MV Transportation

Date Posted: 2/26/2019

Job Snapshot

Job Description

MV Transportation is seeking an IT Manager who is responsible for the ongoing management of all information technology and communications equipment. This includes management of all technology, user accounts, network maintenance, telecommunications infrastructure, and desktop support. They make recommendations regarding improvements to applications and perform acceptance testing in test environments. They are proficient in the various technology systems and provide and oversee report writing services. The IT Manager will coordinate closely with the management to ensure proper support of the system, 24/7/365.

Job Responsibilities:

  • Effectively manage customer relations through both direct contact and telecommunications programs.
  • Responsible for ensuring all technology systems are monitored and maintained, security, functionality, data integrity, troubleshooting, support, report writing.
  • Accountable for support of all Information Technology systems, troubleshooting technology-related computers (hardware and software), including desktop and in vehicle systems.
  • Consulted about recommendations for Information Technology equipment, service vendors, coordination of system audits.
  • Informed of changes to technology equipment, maintenance, and upgrade and suggestions to improve system performance.
  • Maintain client contact routinely to meet or exceed expectations.
  • Conduct periodic departmental audits.
  • Implement, promote and adhere to company information technology policies and procedures.
  • Interacting with staff and other contractors to resolve IT-related issues, including after-hours, weekend, and remote support for other contractors that need access to information systems.

Talent Requirements:

  • College degree or equivalent information systems management experience may be substituted for a portion of the experience requirement.
  • At least five (5) years of experience in information systems technology and at least three (3) years in management experience.
  • Must be proficiency in report writing familiar, with SQL report writer (or equivalent).
  • Must demonstrate the ability to utilize Trapeze tools (Real-Time Views and Viewpoint).
  • MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
  • Additional duties/responsibilities based upon individual contract requirements.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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