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Junior Systems Administrator in Hyattsville, MD at MV Transportation

Date Posted: 11/18/2018

Job Snapshot

Job Description

Basic Function

We are looking for an energetic, motivated and customer service oriented Junior Systems Administrator who is willing to learn and expand their technical skills. This role provides technical assistance and training to system users across multiple domains and maintains/supports networks, servers, workstations and printers by performing the duties listed below.

This position presents great growth opportunities between the current work load and future possibilities for a motivated and skilled individual that is hungry and eager to perform job functions and continue learning new skills.

Essential Functions

  • Responding to technical support tickets within a reasonable time frame
  • Record, validate and sort technical support requests
  • Diagnose and resolve system hardware, software and operation problems
  • Install new or rebuild existing servers and configure hardware, settings, storage, networking, etc. according to project requirements.
  • Maintain installation, configuration and operations procedures
  • Contribute to and maintain system standards
  • Perform daily system monitoring to maintain a high level of system availability and integrity
  • Repair and recover from hardware and software failures
  • Create, change and delete user accounts within active directory
  • Shows initiative and resourcefulness
  • Ability to work under pressure
  • Ability to prioritize and multitask
  • Willing to learn new technologies

Qualifications

  • Experience in Trapeze/transportation software
  • Experience in hardware, software and networking troubleshooting, or equivalent training
  • This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.
  • Ability to: Plan, organize and document system design activities and to configure systems to be consistent; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.
  • Programmer experience and knowledge is a plus.
  • Stays current with technological developments in systems administration technology and recommends options when appropriate
  • Knowledge of Windows networking, desktop support, and have knowledge of following:
  • Operating System Deployment and optimization
  • Microsoft Windows 7, 8, 10
  • Server 2008, 2012, 2016
  • VMware
  • Cloud technology
  • Networking skills, including LAN, WAN, TCP/IP, etc.
  • Database experience
  • Thin Clients

Working Conditions & Physical Demands

  • Office environment working with personal computer for potentially long periods of time
  • Moderate lifting
  • After Hours On call rotation required

Job Type: Full-time

Experience:

  • Trapeze Application: 2 years
  • Programming knowledge

Education:

  • Bachelor's or equivalent experience

Location:

  • Hyattsville, MD

Job Requirements

Junior Systems Administrator