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Operations Clerk in Redmond, WA at MV Transportation

Date Posted: 8/2/2019

Job Snapshot

Job Description

Operations Clerk

Job Objective:

Minimize customer wait times for on-call or will-call services; minimize service disruptions as a result of vehicle/operator availability and proper assignment of necessary equipment.

Job Responsibilities:

  • Will-call and live scheduling meet on-time performance, productivity and service expectations
  • Pull-outs according to schedule and/or customer expectations
  • Maximize wage to revenue percentages and minimize non-revenue and OT wages
  • Operator shift and scheduling adjustments made fairly and according to local policy
  • Telephone hold time minimized and within contract requirements
  • Emergency situations handled according to local policy and with proper notification and documentation
  • Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, vehicle problems, emergency situations and other daily events or disruptions
  • Spare vehicles effectively used to ensure vehicle availability for preventive maintenance program
  • Assign work, vehicles and onboard equipment to operators and maintain check-out logs
  • Report attendance to Operations Manager and other appropriate staff
  • Assign vehicles considering preventive maintenance schedules and capacity needs
  • Aid operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
  • Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
  • Collect trip manifests upon check-in.
  • Secure all equipment issued to operators at pull out upon check-in.
  • Aid passengers in using the service as well as when inquiring about individual trip status.
  • Document accurately and appropriately daily events related to service
  • Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Open and/or close facility depending upon work shift.
  • Maintain professional demeanor and appearance.
  • Maintain attendance within policy.
  • Handle multiple tasks accurately and effectively in a fast paced environment.

Job Requirements:

Education: High School Diploma or Equivalent

Experience: Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required

Knowledge, Skills, &Abilities:

  • Strong customer service skills,
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package,
  • knowledge of service area,
  • ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements
  • able to use multi-line phone system and handle multiple tasks concurrently
  • ability to work independently and follow directions

ability to adapt and remain flexible in a dynamic environment

Job Environment:

  • Primarily works in an office environment.
  • Job requires the following physical activities: Long periods of sitting