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Operations Manager in Seattle, WA at MV Transportation

Date Posted: 7/31/2018

Job Snapshot

Job Description

MV Transportation is seeking an Operations Manager to provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Job Responsibilities:

  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
  • Contributes to maintain the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.

Talent Requirements:

  • At least two (2) years of experience in a supervisory position.
  • Experience in a paratransit position and have experience in scheduling and personnel management and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly and knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
  • Computer and financial skills required.
  • Time management skills and HR skills.
  • Experience working with a fixed route/paratransit operation.
  • Working knowledge of MS Office.
  • Strong analytical skills.
  • Strong written and verbal communication skills.
  • High degree of multi-tasking skills.

Pre-employment drug screening and background check is required. MV Transportation is proud to be an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.