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Operations Manager in Roseville, CA at MV Transportation

Date Posted: 1/31/2019

Job Snapshot

Job Description

MV Transportation is seeking an Operations Manager who will provide support, leadership and direction to the Roseville division. He/she will oversee the daily operation of our transportation contract while adhering to all MV policies and procedures.

Job Responsibilities

  • Direct supervision and scheduling of all Drivers, Dispatchers, Call Center Agents and Utility personnel, with indirect authority over Road Supervisors.
  • Maintain daily contact with client personnel to ensure all expectations are met or exceeded.
  • Oversee all Call Center functions, including the preparation and submission of all required reports.
  • Effectively utilize the Trapeze scheduling system to manage daily DAR operations.
  • Investigate and resolve all customer related concerns utilizing the Passenger Call system.
  • Responsible to dispense performance related discipline as required in accordance with the local CBA and company policy.
  • Assist with the creation and administration of the Run Bid process.
  • Ensure attendance records are up to date and accurate for all assigned personnel.
  • Work with client Maintenance personnel to resolve all vehicle related matters.
  • Monitor and manage daily on-time performance indicators.
  • Interact with MV Corporate personnel to resolve all employee related issues.
  • Assist with the oversight of division safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
  • Assist with the selection and training of all new personnel within the division.
  • Must be a willing to work flexible hours, which may include long days, weekends and occasional holidays.
  • Participates in local Labor and employee relations activities.
  • Work closely with GM, AM and SM to ensure all daily goals are being met.
  • All other duties as assigned.

Talent Requirements

  • Must possess a minimum of two (2) years' experience in a supervisory role, preferably within the transit industry.
  • Must possess or be able to obtain a Class B license with Air Brake and Passenger endorsements.
  • Ability to speak and train in a public format.
  • TSI and ETP certifications are a strong plus.
  • Must possess excellent communication, interpersonal and writing skills.
  • Must be able and willing to develop and motivate all assigned personnel.
  • Must be organized, dedicated and focused toward the success of the operation.
  • Ability to interpret and adhere to contractual obligations stipulated in the client and union agreements.
  • Must possess a solid knowledge of MS Office products.
  • Trapeze experience preferred.
  • Experience managing within a fast paced environment.
  • Must possess excellent time management, solid analytical skills and the ability to multi-task.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.