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Operations Manager in Boston, MA at MV Transportation

Date Posted: 3/27/2019

Job Snapshot

Job Description

MV Transportation is seeking an Operations Manager who will assist the General Manager in the oversight of the day to day operation and the daily tasks associated with implementing safe, timely, and courteous service, in compliance with the policies of The RIDE. The Operations Manager is responsible for the supervision of transportation operations and proactively analyzing the service provider operations, developing metrics and plans for guiding the operation into the future, including workforce management and capacity planning. The Operations Manager reports directly to the General Manager and supervises the Yard Supervisors, Safety Supervisors, and Window Dispatchers.

Duties and responsibilities include:

  • Overall management oversight of the daily operation
  • Assist with monitoring and reviewing the overall operation and taking appropriate corrective actions to address any deficiencies
  • Ensure that The RIDE service is provided in a safe, reliable and timely manner
  • Continuous focus on improving operational efficiencies and productivity
  • Meeting with any subordinate operations staff regularly to ensure the proper operation of The RIDE
  • Working cooperatively with TRAC General Manager, client leadership, and other service provider contractors
  • Assess and ensure adequate staffing
  • Schedule and assign Vehicle Operators and back-ups to ensure that all runs are covered and service operates according to established schedules and manifests
  • Work cooperatively with TRAC staff to adjust capacity and run structures to efficiently meet expected demand and to ensure successful recruitment and retention of Vehicle Operators
  • Review Vehicle Operator reports to ensure accuracy and resolution of any problems occurring during each day's operations
  • Check and approve all Vehicle Operator time sheets and coordinates with HR department to ensure payroll accuracy
  • Maintain operating data to document and support transit operations
  • Initiate an incident report when policy, procedure, or service standard violations occur

Talent Requirements:

  • Minimum three (3) years' experience as an Operations Manager of an ADA paratransit operation at a medium or large-sized organization
  • Experience effectively managing resources to achieve goals and outcomes
  • Thorough understanding of the daily tasks of paratransit operation
  • Proficient with the Fleet Maintenance and Management Information Software chosen by the contractor and approved by the client
  • Proficiency with paratransit scheduling software preferred
  • Demonstrated critical thinking, analytical and leadership skills
  • Ability to communicate clearly and effectively with both internal and external stakeholders of all levels
  • Excellent Microsoft Office skills (Excel and PowerPoint in particular) required, and experience using project management software such as Microsoft Project is a plus

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.


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