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Operations Supervisor in Barrie at MV Transportation

Date Posted: 5/21/2020

Job Snapshot

Job Description

MV Transportation has been closely following the Centers for Disease Control (CDC) guidelines for personal protection equipment (PPE), which now includes gloves and hand sanitizer in our divisions. Our Procurement team was able to secure an order for more than a half-million masks and other personal protection equipment, which have been sent to our divisions. MV Transportation as a company remains strong and we will be well-positioned to move forward even during these trying times. The safety and well-being of our employees and the passengers we serve remains our #1 priority!

The Operations Supervisor, through direct involvement with the General Manager and Operations Manager, control the daily deliver of the transit service and has the overall responsibility for on time performance, driver and vehicle assignment, according to contract operating standards. The Operations Supervisors regularly rotate between Dispatch, Control Centre and field operations.

Key Responsibilities & Accountabilities:

The following is not intended to be a comprehensive list of the essential functions of the Operations Supervisor position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Operations Supervisor must be able to perform the following tasks, among others:

  • Reviews control centre performance monitors and adjusts services to ensure on-time performance
  • Controls on-time performance of routes and ensures each route is covered daily; reviews driver performance multiple times per day utilizing specific reports
  • Identifies and communicates via 2-way radio or other communication device, potential rerouting required as a result of traffic, construction or accident situations
  • Monitors workforce level and identifies driver shortages
  • Provides direct daily supervision of the Vehicle Operators
  • Coordinates emergency communications in the event of service disruption
  • Assigns open work and overtime to Vehicle Operators and develops the daily operating board
  • Ensures adherence to the preventive maintenance schedules for all vehicles in the fleet as outlined by company and client requirements
  • Ensures all vehicles are kept reasonably clean, inside and out by regular inspections
  • Coordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers
  • Responds to and investigates all incidents according to Company policy and procedures, in compliance with Provincial regulations
  • Monitors street operations for on-time performance, schedule and route adherence
  • Assists operators with service or customer issues
  • Liaises with the Scheduling and Customer Service departments regarding booking and scheduling issues
  • Ensures all safety regulations are being observed and all training methods are adequate and effective
  • Ensures that operation is in compliance with both client and company policies and procedures
  • Prepares, verifies, and reviews staff schedules and work records for payroll purposes
  • Maintains clear and accurate records of individual job performance issues
  • Identifies, selects, trains, coaches and manages the performance of Vehicle Operators
  • Conducts site checks and road observations according to client and local policy while documenting findings accordingly and provide necessary reports to Operations or Safety Manager as directed
  • Conducts gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections
  • Ensures that all Vehicle Operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
  • Communicates clearly each staff member's roles and responsibilities and provides support to help staff accomplish assigned objectives
  • Manages Vehicle Operator attendance and absenteeism
  • Prepares required operating reports for client and management staff
  • Determines whether to discipline and applies discipline, including suspensions and terminations, according to company policy and in compliance with collective agreements
  • Participates in and advises management regarding labour relations strategies and relationships
  • Represents Company in grievance procedure
  • Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
  • All other duties as assigned

Working Conditions: The Operations Supervisor works in both an office environment and field environment and may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones. Operations Supervisors frequently work in outside weather conditions and are occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations.

Qualifications:

  • High School Diploma or equivalent
  • A valid B Ontario Driver's License with Z (Airbrakes) endorsement
  • Minimum of three (3) years of driving experience and an acceptable driving record
  • Three (3) years supervisory or management experience in the transportation industry. Supervisory experience of a unionized work group in a different industry may be considered at the Company's discretion
  • Experience supervising/managing in a unionized environment
  • Minimum of three (3) years experience in transportation

Knowledge, Skills, & Abilities:

  • Working knowledge of Trapeze or similar transit scheduling software
  • Knowledge of the transit service area
  • Excellent communication and presentation skills with an ability to influence people at all levels of the organization
  • Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
  • Strong leadership skills with the ability to set clear expectations, coach, develop and motivate staff
  • Strong written and verbal communication skills
  • Analytical with a strong attention to detail
  • Knowledge of client and service performance requirements
  • Must have the ability to remain polite, professional and courteous while communicating with customers and other staff
  • Ability to remain calm and manage emergency situations and ensure the safety of all customers and employees
  • Ability to hold the respect and confidence of all employees
  • Ability to work independently and objectively
  • Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff
  • Proficient in Microsoft Office software
  • Good working knowledge of service area and system parameters
  • Strong working knowledge of Trapeze and the skills to resolve situational challenges
  • Able to use multi-line phone system
  • Ability to handle multiple tasks accurately and effectively
  • Strong organizational and analytical skills
  • Ability to provide excellent customer service and present a professional demeanor and appearance
  • Demonstrated ability to manage with a "Safety First" attitude

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.

MVT is committed to equity in employment. Our goal is a diverse, inclusive workforce. We strongly encourage applications from women and men, people from racialized communities, visible minorities, persons with disabilities and aboriginal persons. Accommodation is available under the Ontario Human Rights Code. Individuals who need assistance in the application process, or those needing job postings in an alternative format, may contact Human Resources.