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Quality Assurance / IT Manager in Anchorage, AK at MV Transportation

Date Posted: 4/11/2019

Job Snapshot

Job Description

MV Transportation is seeking an Quality Assurance / IT Manager for the quality assurance program of local operations in corporate and client policies.

Responsibilities:

  • Be the go-to person for all Trapeze and other software related programs and issues.
  • Coordinate and conduct Trapeze/IT related triage and testing.
  • Develop and maintain runs in Trapeze.
  • Ensure trips for next day service are scheduled.
  • Perform union negotiated shift bids.
  • Perform various quality assurance tasks involved with tracking statistical data in Trapeze.
  • Assist in testing and deployment of pilot/program initiatives.
  • Prepare, revise and update policies and procedures based on best practices. Keep desktop policy procedure books update.
  • Ensure all IT and software related programs are managed/developed during all phases from the implementation, maintenance, operational and if necessary, phase out stage.
  • Provide/Coordinate training for all assigned projects.
  • Statistical analysis of performance metrics.
  • Ensure all eligible employees are issued a cell phone. Collect and return cell phones to corporate, if requested to, from employees who may leave or transfer from the division.
  • Oversee employee comment process.
  • Audit various department for policy/procedural compliance.
  • Maintain various spreadsheets and databases used to track employee statistics.
  • Be a backup for the Operations and Customer Service Manager when needed.
  • Collect data for any bonuses that may be due and submit list to GM for review.
  • Manage the Katherine McClary award program at the divisional level.
  • All other duties as assigned.

Talent Requirements:

  • High School diploma or equivalent required; ideal candidate will have at least two (2) years of transit industry experience.
  • Microsoft Office experience, specifically Word, Excel, Access, Publisher and Outlook.
  • Trapeze Integrated Transit Software experience in Public Transit Operations a must.
  • Able to work in a fast-paced environment.
  • Excellent communication, verbal, written and problem solving skills.
  • Self-starter who needs minimal supervision.
  • Excellent interpersonal and organizational skills with extreme attention to detail and accuracy.
  • Demonstrate regular and consistent attendance and punctuality.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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