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Radio Dispatcher in Austin, TX at MV Transportation

Date Posted: 1/8/2020

Job Snapshot

Job Description

MV Transportation is seeking Radio Dispatchers. Under direct supervision of the Dispatch Manager the Dispatcher serves as a Driver resource management tool. He/She will assist in the response to service issues such as vehicle road calls/repairs, out of service vehicles, personnel issues, Driver substitutions, and incident/accident response. He/She may perform administrative support functions such as compiling information for monthly service reports and/or performance monitoring of drivers.

Responsibilities:

  • Communicate information received from management to drivers and communicate information received from drivers to management.
  • Assists drivers and/or bus aides with any questions or problems.
  • Maintain constant monitoring of vehicle status by communicating on the vehicle two-way radio system to assist in resolving in-service difficulties.
  • Ensures drivers pull out of bus yard on-time to make first time point.
  • Review driver manifests prior to submitting to drivers and review of driver manifests returned from drivers to ensure accuracy and completion.
  • Applies and explains various program guidelines as they affect client/passenger transportation request(s). This includes basic knowledge of routes and MV policies and procedures.
  • Documents any attendance infractions of Drivers and submits to Operations Manager.
  • Maintains and updates Service Log and Dispatch Log.
  • Driver oversight to ensure the routes are operated according to schedule.
  • Responds to client/passenger concerns and complaints when they are general or brief. Serious or time-consuming complaints must be referred to management.
  • Input appropriate information and maintain accurate information on ride request and canceled rides in the computerized system.
  • Attends necessary training as needed to learn company's computer systems, policies, and procedures.
  • Attends and actively participates in all dispatch training sessions/meetings.
  • Will assist in the operation of the contract through the support of company policy, safety culture, and routing to help ensure efficient and quality service.

Talent Requirements:

  • High School diploma/GED preferred.
  • Extensive knowledge of streets and locations in specific area is required.
  • Ability to work with and communicate clearly, accurately, and effectively with the general public, both in person and by telephone.
  • Sensitive to the needs of the elderly and people with disabilities.
  • Ability to solicit and record relevant data accurately and precisely.
  • Six (6) months of driver experience highly desirable.
  • Keyboarding skills and knowledge or experience with personnel computers.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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