Reservationist in Dallas, TX at MV Transportation

Date Posted: 9/24/2019

Job Snapshot

Job Description

MV Transportation is seeking Reservationsits who will work to deliver the day-to-day customer service objectives and passenger trip reservations in a customer contracted contact center. This work is done in compliance with the procedures defined by the client and in conformance with contracted procedures. His/her duties involve daily communication and interaction with ADA passengers, dispatchers, schedulers and reservationists. He/she must also organize and conduct activities to assure accurate and timely trip-bookings that drive a safe, on-time and cost-effective operating performance.

Job Responsibilities:

  • Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services.
  • Complete data entry tasks related to trip requests at the prescribed levels of quality and efficiency.
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with management staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Provide excellent customer service to passengers, dispatchers, schedulers and management staff.
  • Professional telephone demeanor and office appearance.
  • Team player and helpful to staff, management, and peers.

Education and Experience

  • Minimum two (2) years of reservations or clerical experience in a customer service environment.
  • High School diploma or above.

Talent Requirements:

  • Able to work in a fast-paced contact center environment.
  • Experience in Paratransit or Taxi scheduling.
  • Possess excellent communication and decision-making skills.
  • Excellent attendance record.
  • Excellent verbal and written communication skills.
  • Telephone speaking and or call center experience.
  • Computer keyboarding experience.
  • Experience working with people with disabilities.
  • Must be able to clearly speak and understand English; bilingual (Spanish) a plus.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.