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Reservationist in Escondido, CA at MV Transportation

Date Posted: 10/23/2018

Job Snapshot

Job Description

MV Transportation is seeking Reservationists to take reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. Phone calls will need to be answered promptly and hold times kept to a minimum, entries entered completely and accurate.

Part of the responsibilities will be:

  • Answer phone calls for the permissible time period
  • Provide system information for current and new passengers on accessing the transportation service and using it effectively
  • Data entry; passenger file information and specific trip request, negotiating request times
  • Communicate passenger cancellation in a timely manner to scheduling, dispatch and other providers
  • Communicate effectively with operations staff regarding scheduling or passenger issues
  • Ability to handle multiple tasks accurately and effectively
  • Excellent customer service
  • Professional demeanor and appearance
  • Reliable attendance
  • Team player and helpful to staff, management and peers

Talent Requirements:

Education: High School diploma or equivalent

Experience: Previous clerical, data entry, customer service experience preferred

Knowledge, Skills and Abilities:

  • Customer service
  • Data entry
  • Knowledge of service area, general knowledge of windows-based computer operating systems
  • Ability to read, write and speak English/ Spanish a plus
  • Ability to communicate effectively on all levels
  • Able to use multi-line phone system
  • Able to work in a fast-paced environment
  • Proficient in Microsoft programs (Word, Excel and Outlook)
  • Critical thinking and problem-solving skills are required
  • Paratransit experience a plus

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.