Senior Trapeze Engineer in Dallas, TX at MV Transportation

Date Posted: 6/5/2018

Job Snapshot

Job Description

MV Transportation is seeking a Sr. Trapeze Engineer to join our existing Trapeze team to help administer, troubleshoot and maintain Trapeze systems located in AWS.

Job Responsibilities

  • Responsible for maintaining the uptime, reliability and quality of Trapeze Systems within MV
  • Interface between the Application Support group and, but not limited to, the MV Service Desk, Network Team, Database Team and MV Server Operations team
  • Responsible for documenting all changes to Trapeze Applications and Servers
  • Perform special projects and other duties as assigned
  • Belongs to an on-call rotation which includes off-hour duties
  • Support Trapeze product migration to Amazon Web Services (AWS)
  • Conduct regular Trapeze software performance reviews with the internal Server Team to correct, enhance or maintain an optimum environment
  • Analyzing customers' business requirements and objectives to drive operational benefits through the use of Trapeze Software products
  • Creation of development "bug" reports, working with Trapeze to ensure items are completed, properly tested and implemented to business satisfaction
  • Perform Trapeze product upgrades and patches
  • Manage Trapeze environment issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate
  • New feature validation, training and implementation through both corporate and field offices

Talent Requirements/Experience

  • 10+ years of relevant Trapeze experience
  • Trapeze specific requirements include, but are not limited to:
    • Experience working with the Trapeze suite of products including, but not limited to Pass, Mon, Proxy, Viewpoint, Passenger Portal, Trip Broker, Pass-web, Pass-IVR, Pass-Info and Ripple IVR
    • Database knowledge and ability to write SQL statements (MS SQL 2012 and above)
    • Knowledge of the Windows Server 2012/2016 platforms
    • Extensive experience with Trapeze software implementation, upgrade, testing, analytics and optimization
  • Strong knowledge of MS Office products including Excel, PowerPoint, Project, Access, and Visio
  • Strong belief in standardization and documentation
  • Knowledge of a variety of the field's concepts, practices and procedures
  • Adept at performing a variety of tasks
  • Experience supporting a decentralized company structure
  • Strong communication skills, both verbal and written
  • Strong analytical skills and the ability to work on multiple projects simultaneously
  • Experienced in fast growing, changing environment
  • Experience dealing with vendors to implement and resolve issues
  • Travel to remote locations within the United States up to 10%

Preferred level experience

  • Using ServiceNow for change/incident/problem management
  • Experience using Amazon Web Services (AWS)
  • Previous experience working in the transit industry
  • Experience with XML/XSL, HTML, CSS and JavaScript
  • Consulting and Training experience
  • Working knowledge of network infrastructure (DMZ, WAN/LAN, etc.)

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.