Trapeze Project Specialist in Washington, DC at MV Transportation

Date Posted: 7/8/2019

Job Snapshot

Job Description

As a Trapeze Project Specialist with MV Transportation, you will be a member of a vital team that is charged with the ongoing maintenance, upgrades, new development and deployment of the Trapeze product line as a business unit. This extends from maintaining an expertise level of knowledge of existing products to developing new products and services for the company. You must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the field to understand their problems and find innovative solutions for the broader market. Provide hands-on support, maintenance, training, performance monitoring, and optimization of all infrastructure components in support of the product.

Job Responsibilities:

  • Execute project plans to ensure that MV is delivering superior customer care and delivering the latest and most applicable versions of the Trapeze software to our customers.
  • Leverage consultative skills as part of the customer care team to ensure customers, internal and external, possess the most recent information and employ best practices in the use of the Trapeze technology; ensuring that each customer's deployment of the Trapeze technology is optimized for maximum value.
  • Deliver educational programs to continuously increase both internal and external customer use of the Trapeze product suite using e-Learning and digital content delivery methods and certifications.
  • Complete tasks and assignments of the project to ensure that both the company and customer's business objectives are being met on a project by project basis through on-site and remote training and technical support as the leader of the customer care team.
  • Collaborate with project team members to develop, test, debug, and document new software features for training and deployment.

Talent Requirements:

  • Three (3) + years of Trapeze software product and Customer Care experience.
  • Crystal knowledge/experience.
  • Knowledge of database structures required, including the ability to author SQL queries.
  • Knowledgeable in transportation industry.
  • Computer Science or Engineering degree or work experience a strong plus.
  • Demonstrate excellent interpersonal, communication, and presentation skills.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.