Project Manager in Hartford, CT at MV Transportation

Date Posted: 1/8/2021

Job Snapshot

Job Description

MV Transportation is seeking a Paratransit Project Manager who will provide support, leadership and direction as a Subject Matter Expert (SME) on paratransit operations- with a particular focus on Trapeze paratransit software implementation and maximization of available modules. He/she will be responsible for effective use of scheduling systems, conducting training for MV employees and as a liaison to the client for technology related issues. This position will be responsible for monitoring operational KPI's, maximizing labor utilization and workforce efficiencies and driving performance excellence.


  • Provides Scheduling assistance to through use of the designated software programs and utilities, currently Trapeze, as determined by Client requirements and Division goals.
  • Communicates extensively with clients to both ensure work is delivered, on -time, per specifications, and to encourage operational improvements in service efficiency and effectiveness.
  • Monitors implementation and progress of key Business Improvement initiatives.
  • Assists with evaluation, recommendation, development, and implementation of transit related software tools.
  • Assist in the development and teaching of appropriate training materials for use to train personnel in use of selected and deployed labor management techniques and tools.
  • Evaluates staff schedules for reservations and dispatch functions to determine appropriate levels.
  • Ensures compliance with local wage and hour laws related to transit workers in developing work schedules and run cuts, including Wage Order 9 Compliance, Division Collective Bargaining Agreements and Contract requirements.
  • Interface with other corporate support groups/personnel as necessary to assist operating personnel in achieving performance and profitability targets.
  • Performs other duties and activities as assigned.

Education, Licensing, and Certifications:

  • Prefer Bachelor's degree in Transportation Planning, Operations Management or IT related field. An acceptable combination of education and experience may be substituted.

Talent Requirements:

  • Strong Trapeze paratransit software experience.
  • Ability to schedule in a complex multi-modal system.
  • Ability to create an effective dispatch roll out.
  • Ability to create performance reports.
  • Ability to effectively set up templates for customer profiles.
  • Create polygons for proper service area setup.
  • Ability to produce efficient run-cuts.
  • Ability to manage the delivery of services in a very time sensitive environment.
  • Ability to build trust with local staff through integrity, respect, and effective communication and timely delivery of assigned project.
  • Possess strong organizational, presentation, and communication skills (both oral and written)
  • Ability to work independently, efficiently, and accurately with little direct supervision.
  • Ability to think creatively and strategically to anticipate changing requirements and serve as a change agent within the organization.
  • Detail oriented, with excellent follow-up skills.
  • Ability to solve problems in a practical and pragmatic manner.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.