Call Center Supervisor in Van Nuys at MV Transportation

Date Posted: 1/14/2022

Job Snapshot

Job Description

MV Transportation is seeking a Call Center Supervisor who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation.

Job Responsibilities:

  • Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service.
  • Assist with customer complaints or inquiries from client or senior management.
  • Assist in identifying training needs.
  • Monitor random calls to improve quality.
  • Minimize errors and track performance.

Talent Requirements:

  • Two (2) years supervisory experience.
  • Experience with Trapeze a must.
  • Highly organized with the ability to handle multiple projects simultaneously.
  • Excellent customer service skills.
  • Must work effectively with fellow employees and have strong leadership characteristics.
  • Must have the ability to recruit and develop staff to deliver reliable service product.
  • Proficient in Microsoft Office software.
  • Ability to work a varied schedule.
  • Demonstrated ability to supervise with a "Safety First" attitude.

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.